Frequently Asked Questions

HOW DO I PLACE AN ORDER ON ILOVEGREENAPPLE.COM ?

Ordering on ilovegreenapple.com is easy and safe. Once you have found the item you would like to purchase, click on the "ADD TO SHOPPING BAG" button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information. You may also order over the phone, by calling 1-(347)-815-4553

 

IS IT SAFE TO ORDER ON ILOVEGREENAPPLE.COM?

Yes, it is safe to order on ilovegreenapple.com. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.

 

WHAT SHIPPING OPTIONS ARE AVAILABLE ON ILOVEGREENAPPLE.COM?

Currently we are able to accept online orders to shipping addresses within the United States, and do ship internationally (International orders are subjected to international shipping rates based on location at the time of order). ilovegreenapple does not ship to P.O boxes for security reasons, although ilovegreenapple allows P.O box addresses for your billing convenience. For each address within the United States, the following charges apply: Ground shipping: Rates will be applied based on zip code. Please allow 4-5 business days. Items ordered together may not always ship together. If your order requires more than one shipment, you will only be charged one shipping fee. Next-day delivery: $30 without signature confirmation or $35 with signature confirmation. Orders placed before 3:00 PM EST Monday through Friday will be delivered on the following day, including Saturdays where Saturday delivery service is available. Sunday and holiday delivery is not available.

 

WILL I BE CHARGED SALES TAX ON MY ILOVEGREENAPPLE.COM PURCHASE?

ilovegreenapple.com is required bu law to charge state and local sales tax for orders shipped for those state wherein we conduct business. Therefore all ilovegreenapple online and phone orders will include sales tax where such taxes are imposed by the destination.

 

HOW CAN I MAKE A RETURN OR EXCHANGE?

Articles are accepted for credit or exchange in the U.S. if returned in sale-able condition within 30 days, accompanied by a sales receipt. A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit. To return or exchange your gift selection, please follow the instructions included with your package. Returns may be sent to our Customer Service Center at:

ilovegreenapple
ATTN: RETURNS
300 Observer Highway
Hoboken, NJ
07030

 

WHAT IF I NEED HELP OR ADVICE ABOUT MY PURCHASE?

One of our experienced specialist will help you save time in selecting the perfect gift. We understand the importance of making the right purchase and we are dedicated to selecting the items that best suits your needs. We welcome you to call customer service by phone 1(347)-815-4553.

 

WILL MY ILOVEGREENAPPLE PURCHASE BE GIFT WRAPPED?

Yes, of course! It will be wrapped in our ilovegreenapple exclusive packaging.

 

DO YOU HAVE A SIZE CHART?

Yes, we have size charts both in USA and EU measurements for Rings, Bracelets, Cuffs and Bangles. This will help you find your perfect size. We have for both women’s and men’s.